Question 1

Do your video wall processors support 4K input?

Accepted Answer

Yes — P Series supports 4K60 input via HDMI/DVI/DP input cards (4K30 on output). Check the product page for the exact card mix for your wall.

Question 2

How do I choose between the video wall processor series?

Accepted Answer

K Series is compact (up to 8 in / 12 out), D Series scales to 40 in / 60 out, P Series adds 4K, IP decoding and LED-friendly features up to 80 in / 80 out. Tell an engineer your wall size and sources — they confirm the right family before any quote.

Question 3

Can I get OEM / ODM / custom branding?

Accepted Answer

We support flexible configuration through modular plug-in card design. Please request a quote and our team will confirm OEM/ODM options with our manufacturing partners.

Question 4

How far can I transmit HDMI signal?

Accepted Answer

Our HDBaseT extender carries HDMI up to 100m over Cat 6 (cascade to 1km) with 4K support. The 50m network extender provides cost-efficient 1080P transmission over a single Cat 5E/6 cable.

Question 5

Which camera brands does the video wall decoder support?

Accepted Answer

The decoder supports ONVIF, RTP-RTSP and GB28181 protocols, and is compatible with Hikvision, Dahua and other major camera brands.

Question 6

What is the difference between a video wall processor, a multi-screen controller and a matrix switcher?

Accepted Answer

A multi-screen controller splits one ultra-high-resolution input across 4–9 displays (one source → many screens). A video wall processor composes many sources freely on one wall with windowing, roaming and overlay (many sources → wall layout). A seamless matrix switcher routes any of many inputs to any of many outputs with seamless switching (many sources → any output). Decoder matrices additionally decode IP camera streams onto surveillance walls.

Question 7

How do I choose the right chassis size for a modular processor?

Accepted Answer

Modular chassis scale by card slots: D Series offers 3U (2IN+3OUT), 5U (4IN+5OUT) and 8U (10IN+10OUT); P Series offers 3U/5U/8U/14U up to 80 in / 80 out; decoder matrices scale 1U/3U/5U by camera count. Pick the chassis by your input count and wall size — an engineer confirms the exact card bundle before any quote.

Question 8

Can I mix different signal types in one system?

Accepted Answer

Yes — P Series and seamless matrix switchers accept mixed input cards (HDMI / DVI / VGA / SDI / HDBaseT / IP / Fiber) in the same chassis, and every input can be routed to any output. K/D Series focus on HDMI; decoder matrices handle ONVIF / RTSP / RTMP IP streams alongside local HDMI inputs.

Question 9

What is the typical lead time for a video wall processor?

Accepted Answer

Standard models ship from stock in days; larger configurations and OEM builds are built to order. Exact timing depends on your configuration — request a quote and the confirmation includes the current lead time.

Question 10

Do you support small trial orders?

Accepted Answer

Yes — there is no minimum order quantity published on the site. Contact us with your project scope and we will confirm terms for your order size.

Question 11

How is the hardware shipped and packed?

Accepted Answer

Units ship in protective industrial packaging with accessories and documentation. Shipping method and terms are confirmed per order.

Question 12

Which input types do VEXWALL processors accept?

Accepted Answer

HDMI and DisplayPort are standard; the hybrid card system also supports DVI, VGA, AV, SDI and HDBaseT in the same chassis — mixed input types are a core design feature.

Question 13

Can I control the video wall from a third-party control system?

Accepted Answer

Yes — VEXWALL processors expose serial and network control with documented protocol commands, so major control systems can switch layouts and presets directly.

Question 14

What happens if one panel of the wall fails?

Accepted Answer

The processor treats displays as independent outputs — a replacement panel reconnects to the same output without reconfiguring the whole wall. Warranty terms are confirmed per order.

Question 15

What warranty comes with VEXWALL hardware?

Accepted Answer

Standard warranty terms are confirmed per order — contact us for the terms document. Hardware is aged and signal-tested before shipping to minimize early-life failures.

Question 16

How do I get technical support after purchase?

Accepted Answer

Contact the VEXWALL engineer team directly — support covers configuration help, firmware questions and diagnostics, with responses within 24 hours.

Question 17

Do you provide firmware updates?

Accepted Answer

Firmware is updated through the VEXWALL support channel — confirmed units receive update packages with release notes. Ask your sales contact for the current version.

Question 18

What does a distributor get that a direct buyer doesn't?

Accepted Answer

Qualified partners receive territory protection, factory-direct pricing and engineering support for their own customers — terms are set in the distribution agreement.

Question 19

Is there a minimum volume to become a distributor?

Accepted Answer

Territory exclusivity is tied to volume commitments; project referral partners can start without them. Tell us your market and plans — terms are tailored per partner.

Question 20

Do you support OEM branding for distributors?

Accepted Answer

Yes — OEM/ODM is one of the three partnership models. Your brand on our hardware platform, built to your specification.

Frequently Asked Questions

Ordering & Lead Times

Technical & Compatibility

Warranty & Support

Distribution

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